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The Internet is full of comparison sites, Google Ads entice you to try our competitors, here are the simplified, at a glance top reasons to select Saleslogix CRM and contact Saleslogix CRM Canadian experts to help plan via a CRM Design Audit, Saleslogix implementation, Saleslogix support, and Saleslogix training.

Microsoft is the largest and most recognized software company in the world.

  • Business applications accounted for just 2% of Microsoft net revenues in 2006 compared to 100% of net revenues for Sage during the same period.
  • Sage has operated as a business applications provider for over 25 years whereas Microsoft only entered the market 5 years ago.
  • Gartner ranks Sage Software as the #1 provider of SMB CRM solutions in the world by installed base.
  • Sage Software achieved superior business applications revenue growth over Microsoft in 2006.

Microsoft CRM / Microsoft Dynamics ‘works the way you do, works the way your business does, works the way technology should.’

  • Microsoft CRM’s multiple window cascading, duplicitous menus and high click volume per interaction all provide for a poor user experience. Its approach to Outlook integration is particularly cumbersome.
  • By contrast, Saleslogix provides a highly intuitive user experience with optimized click paths for key functionality. Additionally, Saleslogix’s Outlook integration allows users to: (1) synchronize between Outlook and CRM automatically, (2) send emails from CRM or Outlook, (3) never have to enter data twice and (4) benefit from calendars and contacts are always in sync.
  • Customization in Microsoft CRM / Microsoft Dynamics must be carried out at a code level by development staff.
  • Microsoft CRM technology stack is a complex and costly interaction of moving parts, which may include: Exchange Server, SQL Server, Active Directory, Windows Server/Small Business Server, Sharepoint Server and Microsoft CRM Server; each of which are potentially points of failure.

Microsoft CRM / Microsoft Dynamics is supported by large global partner network.

  • Less than a quarter of Microsoft partners are certified to implement business applications; and a significantly smaller percentage has any appreciable CRM implementation experience.
  • By contrast, Sage has over 23,000 business partners that are 100% focused on business applications.

Microsoft CRM / Microsoft Dynamics provides extensibility through other Microsoft applications and technology components, and partner-led solutions.

  • The Saleslogix architecture will easily support customer’s future growth and change. It is the first major deliverable based on our long term multi-client strategy of ‘Write Once – Deploy Multiple’. The architecture is well-suited to adapt to and incorporate new technology. This new architecture fits easily with IT standards and delivers a robust and adaptable platform for Sage to quickly deliver new levels of functionality to Saleslogix customers.

Microsoft CRM / Microsoft Dynamics provides native integration with Microsoft Outlook.

  • Microsoft claims that its CRM Outlook client delivers lower training costs, broader user adoption, less application switching, higher productivity, and a faster return-on-investment as a result, as well as giving employees access to the information they need; regardless of location.
  • Microsoft CRM / Microsoft Dynamics runs within Outlook until you click for the first time, then runs separate browser windows.
  • Outbound emails from CRM do not use Outlook.
  • Double menu’s in Outlook and CRM create confusion for users.
  • Using Outlook for mass email potentially exposes the Outlook application to performance and availability issues.
  • Rather than using a separate Outlook client as Microsoft does, Saleslogix enables users to synchronize between Outlook and Saleslogix. This approach maintains the functional efficiency and performance of Outlook while enabling Saleslogix users to: (1) synchronize between Outlook and CRM automatically, (2) send emails from CRM or Outlook, (3) never have to enter data twice and (4) benefit from calendars and task entries are always in sync.

Rich feature-set across sales, marketing and customer service.

  • Microsoft CRM / Microsoft Dynamics has significant functionality gaps in its feature-set; the product’s Marketing Automation functionality is a good example of this. Microsoft CRM / Microsoft Dynamics only provides basic functionality across: list filtering, activity management and reporting.
  • By contrast, Saleslogix provides a comprehensive marketing automation platform incorporating full campaign planning, execution and tracking.

Microsoft brand recognition and corporate viability.

  • Business applications accounted for just 2% of Microsoft net revenues in 2006 compared to 100% of net revenues for Sage during the same period.
  • Sage has operated as a business applications provider for over 25 years whereas Microsoft only entered the market 5 years ago.
  • Gartner ranks Sage as the #1 provider of SMB CRM solutions in the world by installed base.
  • Sage achieved superior business applications revenue growth over Microsoft in 2006.

Perception of superior, native integration with Microsoft Outlook

  • Microsoft CRM / Microsoft Dynamics only operates in Outlook until the CRM functionality is accessed for the 1st time, then a separate window is opened.
  • Microsoft CRM / Microsoft Dynamics’s multiple window cascading, duplicitous menus and high click volume per interaction all provide for a poor user experience.
  • Mail sent from the Microsoft CRM / Microsoft Dynamics web client does not appear in the Sent Items in Outlook.

Perception that the product is delivered using a superior technology platform

  • Microsoft CRM / Microsoft Dynamics technology stack is a complex and costly interaction of moving parts including Exchange Server, SQL Server, Active Directory, Windows Server/Small Business Server, Sharepoint Server and Microsoft CRM / Microsoft Dynamics Server; each of which are potentially points of failure.
  • Microsoft CRM / Microsoft Dynamics provides a poor offline user experience.
  • Microsoft CRM / Microsoft Dynamics relies on a 3rd party for BlackBerry mobile CRM Support.

Perception of being implemented and supported by a large global partner channel of business applications specialists

  • Less than a quarter of Microsoft partners are certified to implement business applications; and a significantly smaller percentage has any appreciable implementation experience.

Lack of product maturity

  • Microsoft CRM / Microsoft Dynamics is only on the product’s second major release since its introduction five years ago.
  • The second major release of Microsoft CRM / Microsoft Dynamics was delayed to address significant technical and functional problems.
  • Microsoft CRM / Microsoft Dynamics customers had to have their customizations redeveloped when upgrading to 3.0.
  • Microsoft CRM / Microsoft Dynamics still has significant gaps in its feature set.
  • Gartner reference checks give Microsoft CRM / Microsoft Dynamics low scoring for product features, product quality and system response times.

Lack of CRM implementation experience in the Microsoft partner channel

  • The majority of partners certified to sell, implement, and support Microsoft CRM / Microsoft Dynamics have no appreciable level of implementation experience.
  • Microsoft is reliant on its Classic/technology channel to drive its CRM business. These partners generally have no business applications experience whatsoever.
  • Microsoft has reverted to soliciting partners in competitive channels to address the shortfalls in its own.

Complex, limited business intelligence solution

  • Microsoft recently bundled their numerous BI components into an overall suite, named Performance Point. MS Performance Point is based on Analysis Services/Cubes/OLAP.
  • Much time is spent analyzing what analysis is needed.
  • Microsoft Performance Point solution requires IT to modify data cubes, whereas with Saleslogix Visual Analyzer non-IT users can create their own content.
  • Microsoft Performance Point is dependent on the Microsoft stack of technology. By contrast, Saleslogix Visual Analyzer has no dependencies on the Microsoft stack and also supports Oracle databases.

Lack of effective marketing automation functionality

  • Microsoft CRM / Microsoft Dynamics only provides basic marketing automation functionality.
  • Saleslogix provides full-suite marketing automation including email marketing, campaign management, and lead management and qualification.
  • According to Yankee Group, marketing automation is a top priorities for SMB’s in the future.

Lack of web-based customer self-service functionality

  • Microsoft CRM / Microsoft Dynamics does not provide web-based customer self-service.
  • Companies can securely and easily empower customers to find the answers they need – online at their convenience. With the Saleslogix Web Customer Portal, customers can view, add or edit tickets, and submit comments or attachments.
  • According to Yankee Group interviews, self service is an increasingly more important customer interaction channel and customers first choice for initial research and self help.

Weak offline client

  • Microsoft Dynamics CRM’s offline synchronization is slow and complex. There are thirty nine choices to take data offline and synchronization between Outlook and Microsoft CRM / Microsoft Dynamics takes at least 15 minutes. Additionally, it utilizes different online and offline interfaces.
  • By contrast, with Saleslogix, the offline client is the same, full-featured client as the Windows/Network client.

Limited Mobile Capability

  • Microsoft provides limited, WAP-based, out-of-the-box mobile support for Microsoft CRM / Microsoft Dynamics. It relies heavily on 3rd party solutions from C360 and Ten Digits. BlackBerry support is only provided through the Ten Digits solution.
  • By contrast, Saleslogix delivers full mobile CRM support for BlackBerry, Pocket PC, and Smartphone devices. The Saleslogix mobile solution is a Swiftpage developed and supported, not a third-party solution.

Weaknesses for the Developer

  • The majority of customization in Microsoft CRM / Microsoft Dynamics must be carried out at a code level by development staff and upgrading doesn’t save customizations.
  • By contrast, Saleslogix provides codeless customization capabilities for performing most customizations.

Weaknesses in Outlook Integration

  • Runs within Outlook until you open a window for the first time, then runs separate browser windows.
  • Recurring activities don’t sync.
  • Microsoft CRM / Microsoft Dynamics’s multiple window cascading, duplicitous menus and high click volume per interaction all provide for a poor user experience.
  • The Microsoft CRM / Microsoft Dynamics web and Outlook clients have two different calendar interfaces.
  • Mail sent from the Microsoft CRM / Microsoft Dynamics web client does not appear in the Sent Items in Outlook.
  • By contrast, Saleslogix provides a highly intuitive user experience with optimized click paths for key functionality. Additionally, Saleslogix Outlook integration allows users to: (1) synchronize between Outlook and CRM automatically, (2) send emails from CRM or Outlook, (3) never have to enter data twice and (4) benefit from calendars and contacts are always in sync.

Weaknesses with ‘The Stack’

  • Requires Active Directory.
  • Requires Exchange Server.
  • By contrast Saleslogix does not have the same heavy requirement for the Microsoft stack, but still provides a very robust, flexible architecture with best-of-breed technologies.

Weaknesses for the User

  • Poor usability – many clicks and windows to access information.
  • No simple way of viewing or searching history within an Account.
  • Changes have to be saved manually.
  • Saleslogix provides a rich user experience with a very intuitive interface, maximizing user productivity and adoption.

Weaknesses – Requires Add-on Products for Basic Functionality

  • Duplicate Checking is not part of the core product.
  • Multiple field Search/Query by Example is also not part of the core product.
  • By contrast, with Saleslogix this basic functionality is delivered as part of the core product