Call 1(800)750-4660

Honest answers to all your CRM questions

Three reasons to select Microsoft Dynamics over Siebel CRM

Making the decision to implement a new business management system is a process that requires research and foresight. Here are three top reasons why businesses have selected Microsoft Dynamics over Siebel CRM applications, including PeopleSoft, JD Edwards, and E-Business Suite solutions.

Microsoft Dynamics can scale with your business.

Microsoft Dynamics provides affordable scalability for your growing businesses. With benchmarked performance up to 2,250 users and rich functionality across financials, supply chain management, and customer relationship management, you can be confident in the ability of Microsoft Dynamics to meet the needs of your growing business. Using Microsoft SQL Server Reporting Services, Microsoft Dynamics provides enterprise-level reporting, flexible decision-making support and timely, relevant business insight at a low cost with significantly high usability and flexibility.

Microsoft Dynamics provides a low cost of ownership.

Microsoft Dynamics is engineered to cost-effectively support the changing requirements that are frequently necessary for customers to adapt, grow, and maintain a competitive edge in their business. Independent research has demonstrated that Microsoft Dynamics offers a high return on investment (ROI) and low overall cost of ownership. Microsoft Dynamics licensing is designed to be cost-effective. It is based on concurrent users versus named users and has no imposed user minimum or maximum, so it evolves with you for the life of your business.

Microsoft offers an industry-leading vertical partner ecosystem.

Microsoft is in a position to deliver vertical solutions to hundreds of different industries on a local basis; it can bring these solutions to market on a local level. Microsoft’s Certified for Microsoft Dynamics program offers solutions designed to meet the needs of specific industries. It can provide customers with the benefits of a rich portfolio of tested, reference supported solutions developed by ISVs that have met Microsoft’s highest solution and organizational certification standards.

Questions to ask when evaluating an Siebel CRM solution

  • What does a typical Siebel CRM implementation or support team look like? How many administrators are recommended? How many developers? How many support personnel?
  • Does your proposal include the use of an Siebel CRM Accelerator for streamlined implementation? What specifics actually govern this offer? Will I have to conform my business to match Siebel CRM’s ideas of how to run a business in order to get the benefits of the rapid implementation? How will the cost and time of implementation be affected if I want to have the solution modified to meet my unique business practices?
  • Do I have to license named users instead of concurrent users or user sessions? What is the difference, and what do you see as the pros and cons of each?
  • Is there a minimum number of users I need to license?
  • Can you provide details on the cost and steps to migrate to the new Siebel CRM Fusion Applications? If I’m running one of Siebel CRM’s current generation of applications, what functionality from my product is part of the Fusion Applications? What functionality will I lose?
  • If I’m not using Siebel CRM’s database and middleware to support my Siebel CRM Business Applications today, will I need to do so in the future? What cost and potential business disruption do I face in making that platform change?
  • Will my business be audited by Siebel CRM in the future to determine my usage of the application? If so, will this affect my maintenance costs or overall cost of ownership in using Siebel CRM applications?