Download the following documents in Adobe Acrobat format (.pdf) for offline usage.
Microsoft CRM Brochure (1.5M)
Microsoft CRM Factsheet – Overview (158k)
Microsoft CRM Factsheet – Sales (170k)
Microsoft CRM Factsheet – Customer Service (151k)
Microsoft CRM Factsheet – Customization (211k)
Microsoft CRM Factsheet – Integration (230k)
Microsoft CRM Factsheet – Support (100k)