Microsoft Dynamics CRM 2011 and Microsoft CRM online offer a single development environment for on-premises and cloud-based deployments. Third party application developers and global system integrators can easily develop and distribute Microsoft Dynamics CRM extensions and customized solutions. It offers the following features:
This feature allows you to easily update information about accounts, people, leads and contacts. It gives notification by short updates that displays on your workplace. Using work-flow you can set rules to post updates automatically or you can set it manually and it can even be posted by external applications using Web Services API. Activity feeds provide facilities to communicate using email, phone calls and IM.
Auditing features allow you to configure it at an entity level or at an attribute level within an entity. You can view history records for that entity or summary related to that entity showing everything updated.
Security and Developer Features
You have flexibility to extend the application using Microsoft Visual Studio 2010 and Windows Workflow Foundation (WWF). The following enhancements can be made:
Use of Windows Communication Foundation (WCF) programming model
Use of WWF (Windows Workflow foundation 4.0)
You can use REST Endpoint with Jscript, AJAX and Silverlight
Support for .Net LINQ (language-integrated query)
Create solutions using Microsoft Visual Studio 2010
Role based access of the forms ensures that unauthorized users don’t get access to critical information
Improved Interface with MS Office
Microsoft CRM 2011 introduces new Microsoft Office 2010 contextual ribbon to provide you better integration with your Microsoft Office 2010 environment.
Improved User Personalization
Microsoft Dynamics CRM 2011 allows you to configure a workspace as per your choice and your role, so you can set default pane and tab when you open Microsoft CRM. Moreover, you can personalize your dashboard according to your needs.
Dashboards are a useful feature in Microsoft CRM 2011. You can see information from various areas in a single glance. It saves you time because you don’t have to look over several reports instead, you can get it all in one report.
Improved Office Outlook Features
Microsoft Dynamics CRM 2011 provides better integration with Microsoft Office Outlook. Microsoft CRM 2011 takes full advantage of Microsoft Outlook features like previews and conditional formatting. Microsoft CRM 2011 areas are presented as subfolders in Microsoft Outlook mail folders.
Interactive Process Dialogs
Microsoft Dynamics CRM 2011 provides interactive dialogs by extending its workflow capability. Dialogs are used to interact with users and get information from the users. You can also improve it by adding workflow logic. Dialogs are useful to gather and process information step by step and by guiding users about the entire process.
Microsoft Dynamics CRM 2011 supports cloud computing. Programmers can use Windows Azure platform to build and deploy custom code for Microsoft Dynamics CRM Online. By using tools like Microsoft .NET Framework 4.0, developers can also incorporate Microsoft Silverlight, WCF – Windows Communication Foundation and .NET Language-Integrated Query (LINQ) into cloud solutions.
Microsoft CRM 4.0
Microsoft Dynamics CRM 4.0 offers new features that can benefit your entire organization including managers, executives, end-users and developers.
Some of these features are described here:
Microsoft CRM 4.0 can be accessed on the internet without virtual private network (VPN). Microsoft Outlook users can access it using HTTP with secured layer socket from anywhere.
When Microsoft CRM 4.0 starts you can view it in Microsoft Outlook using new load status bar.
For e-mail tracking, you can quickly search recently used entities.
Newly introduced tools makes mail-merge easier, you can develop re-usable templates to share with co-workers. It saves time and increases productivity.
Microsoft CRM 4.0 can be synchronized with Exchange server to provide centralized activity tracking.
New workflow wizard is easy to use. You can design workflow quickly since it provides a visual design environment. Ready templates are available for many common business processes. You can start workflow from many entity types. Even end users are provided facility to access workflow in Microsoft Outlook and it can be shared with other users. You can extend the functionality of workflow to meet unique business requirements. Workflow designer forms provide extended functionality to show live data from CRM databases into forms using dynamic data exchange.
Scheduled reporting keeps you informed about changes in the customer repository.
Reporting wizard allows you to easily create and share reports. Business managers can use it without help of IT staff.