The Microsoft Dynamics CRM suite is a comprehensive, mature, multi-industry proven CRM solutions and the Microsoft Dynamics customer service module is at its core. The best customer is a returning / repeat customer. The Sales and Marketing team deliver customers to your business and from there it is your Customer Support department’s role to keep them for the long haul.
“I was really impressed with the quality of your consultants. Not only were they very technical, but great people skills too. I would put them in front of any business manager/executive any day. Very rare skill in this business.”
MICROSOFT DYNAMICS SUPPORT KEY FEATURES
- Account & Contact Management
- Ticket Management
- Service Contract Management
- Knowledge Base
- Defect Tracking
- Standard Problems & Resolutions
- Asset Management
- Sales & Support Integration
- Notification & Alerts
- Web Customer Portal
Efficient Customer Support Center Activities
Microsoft Dynamics Support Center enables your business to exceed the expectations of customers and internal goals of performance. Streamline managing calls, defect tracking, returns, service contract renewals, integrated with escalation alerts via phone, e-mail, or pager, based on business rules that are tailored to your business process.
Microsoft Dynamics Customer Website Portal
Our robust Microsoft Dynamics customer website portal enables customers to help themselves. More information is available at Microsoft Dynamics customer service module.
Share Information with Sales and Marketing
The left hand must know what the right hand is doing. Visibility between Sales, Marketing, Customer Support, Accounting, and Finance is essential, Microsoft Dynamics CRM provides this visibility by enabling relevant, customized, and tailored to your business processes.
Get More Info
Get a first look at just some of the benefits Microsoft Dynamics sales software has to offer in our Microsoft Dynamics / Microsoft CRM product demos. Want to know more about Microsoft Dynamics sales software? Fill out our Get Info form, and we’ll send you what you need. Or, place a free Web Call and we’ll call you right back.