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Honest answers to all your CRM questions

Bread Crumb
Sage CRM offers customer support to solve critical issues so that you can get maximum benefits out of your Sage implementation.

Customer Support Resources

Sage CRM support is available on personal interaction basis at call centres. Sage CRM support is also available using online knowledge base. You can search related information from the articles and blogs in the knowledge base. Sage CRM support is also available from peers in Sage CRM community.

Sage Customer Support Programs

Sage offers “Sage Business Care” program. There are 3 types of plans – Gold, Silver and bronze.
All these plans offer software updates. Gold plan includes unlimited phone support and online chat option. All the plans offer support from in-house customer care staff, certified consultants, authorised training centres, network of business partners. All these plans include access to the discounted training and online knowledge base.

Sage CRM Cloud Support options

• Phone and web support of Technical issues by certified analysts.
• Support of 5 cases for a user per month.
• Support by online chat or you can open a case.
• Separate phone line available for connectivity issues.
• 48 hours of response time.