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The Microsoft Dynamics CRM customer service module is a comprehensive multi-industry proven CRM solution. If you decide to use the Microsoft Dynamics’s robust customer service then you can be sure that your customers will always come back to you. After all this is a very relevant part of business: you need to make sure that your customers always return to you and you can do this with the help of The Microsoft Dynamics Customer Service module of the CRM Suite. If you make sure that your customer support is the best then your customers will be satisfied and this is a great advantage for your business.

The Microsoft Dynamics Customer Service key features that you must find out more about are the following: Ticket Management, Service Contract Management, SpeedSearch / Knowledge Base, Activities & Communications , Notification & Alerts , Web Customer Portal, Back-Office Integration, Integrated CRM Benefits, Configuration & Workflow, Windows, Web, Wireless and finally reporting.

Small things can take you as long way: an efficient ticket management can help you resolve customer issues. If you need to Track and Resolve Customer Questions, Issues, and Requests, The Microsoft Dynamics Customer Service module can help you a great deal with this. The service tickets include relevant information such as contact, and they are linked to an account that enables a recording of service interaction. All of this is managed by Microsoft Dynamics.

By using Microsoft Dynamics CRM you can help customers help themselves. You can make sure that they find all the answers they need online. The Microsoft Dynamics Web Customer Portal makes sure that your costs are reduced: thanks to this the customers can view, add, or edit tickets online in a few easy steps. Not only that it is easier for you, it is also much easier for them. They also have the possibility to submit comments or attachments via the online ticket management module. Besides all of these advantages that are convenient for you and the customers as well, the Microsoft Dynamics Web Customer Portal also provides back office search capabilities. The self-service experience that the customers can try online is simple and therefore has proven to be successful.

You should find out more about the Microsoft Dynamics CRM to see all of the advantages and benefits that it offers. You can take a look at just some of the benefits Microsoft Dynamics sales software by trying the Microsoft CRM product demos. If you go to the website of the Quality Integrity and you fill out a get info form, you will get all the information you need in order to understand how the Microsoft Dynamics CRM works. You can also place a free web call and the company will call you back to explain you everything in detail.